KXAS Recovers $1 Million for Consumers

Topic: Community-Focused Initiatives
Posted on 8/1/2018

NBC-owned KXAS-TV Dallas’ consumer investigative unit, NBC 5 Responds, has recovered more than $1,000,000 for viewers and has responded to more than 16,000 consumer complaints since the unit’s launch in November 2015. NBC 5 Responds answers every consumer email and phone call. Recent cases include:

• Consumer investigator Wayne Carter recently secured $1,700 from an air conditioning service so a family could replace their A/C compressor during the hot summer.
• The NBC 5 Responds team secured a full manufacturer refund after a car dealership refused to fix a recurring gas leak in a new vehicle.
• Consumer investigator Samantha Chatman helped a group of customers recoup $39,900 collectively from a contractor who owed them money.
• The NBC 5 Responds team secured a policy change from an auto company after a viewer was denied a loaner car several times during an airbag recall. The company is now required to make loaner cars more readily available.

"Our consumer team has the knowledge and experience to deal with roadblocks that consumers may face when trying to fight businesses for the money or services they feel they are rightfully owed," said Vice President of News Mark Ginther. "We are proud to stand up for our viewers by providing information and taking action to help them get the resolution they need."

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